Privacy policy

The Padel Industry operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a carefully curated shopping experience (the “Services”). The Padel Industry is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand how your data is collected, used, and disclosed as described herein.

Personal data we collect or process

By “personal data” we mean information that identifies you or can reasonably be linked to you. Personal data does not include information that has been collected anonymously or anonymized in such a way that it can no longer identify you or reasonably be linked to you. Depending on how you use the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including data derived from such information:

  • Contact details, such as your name, address, billing address, shipping address, telephone number, and email address.

  • Financial information, such as credit card and debit card details, account numbers, payment details, transaction details, payment method, and payment confirmations.

  • Account information, such as your username, password, security questions, preferences, and settings.

  • Transaction information, such as the items you view, add to your shopping cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us, including information you share with us, for example when contacting customer service.

  • Device data, such as information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, such as how and when you use or navigate the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you, for example when you create an account, use the Services, or communicate with us.

  • Automatically through the Services, for example from your device when you use our products or websites, including through cookies and similar technologies.

  • From our service providers, when they provide technology or services on our behalf and process personal data.

  • From partners or other third parties.

How we use your personal data

Depending on how you use the Services, we may process personal data for the following purposes:

  • Providing, personalizing, and improving the Services: to process orders, handle payments, arrange shipping and returns, manage accounts, remember preferences, recommend products, and provide a personalized shopping experience.

  • Marketing and advertising: to send you promotions and advertisements by email, SMS, or post, and to show you online advertisements on our website or elsewhere based on your previous purchases or activities.

  • Security and fraud prevention: to verify accounts, ensure secure payments, detect and prevent fraud or unlawful activity, and maintain the security of our Services.

  • Communication: to provide customer service, answer questions, and maintain our relationship with you.

  • Legal purposes: to comply with applicable laws or valid legal requests, such as requests from authorities or courts, and to enforce our terms or policies.

How we share personal data

We may share your personal data with third parties in certain circumstances, including:

  • With Shopify, suppliers, and other service providers who work on our behalf, for example for IT, payments, shipping, or customer service.

  • With business and marketing partners who help us provide personalized marketing and advertising. These parties use your data in accordance with their own privacy policies.

  • With your consent, for example in order to ship products or through social media integrations.

  • Within our company or with affiliated companies.

  • In connection with business transactions, such as a merger or bankruptcy, or where disclosure is required by law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data in order to enable and improve the Services. Data you provide through the Services is shared with Shopify and third parties, including in countries outside your country of residence. Shopify may also use personal data to provide enhanced features. In such cases, Shopify is responsible for the processing of your data. More information can be found in the Shopify Privacy Policy.

Third-party websites and links

Our Services may contain links to external websites or platforms. We are not responsible for their privacy or security practices and recommend that you review these yourself. Information you share on public or external platforms may be visible to others.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from minors. Parents or guardians who discover that their child has shared personal data with us may contact us to request its deletion.

Security and retention

No security system is completely secure, and we cannot guarantee absolute security. Information you send to us may also be insecure during transmission. We recommend that you do not share sensitive information through unsecured channels.

We retain personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Your rights and choices

Depending on where you live, you may have the following rights:

  • Right of access

  • Right to deletion

  • Right to correction

  • Right to data portability

  • Right to manage communication preferences, such as unsubscribing from promotional emails

For residents of the UK and the EEA, the following rights may also apply:

  • Right to object to or restrict processing

  • Right to withdraw consent, without affecting the lawfulness of processing carried out before consent was withdrawn

You can exercise your rights through the Services or by contacting us. We may verify your identity before processing your request.

Complaints

If you have complaints about our use of your personal data, please contact us. You may also lodge a complaint with the supervisory authority in your country. For the EEA, you can find a list of supervisory authorities through the relevant European privacy authority resources.

International transfers

We may store and process personal data outside your country of residence. Where data is transferred outside the EEA or the UK, we use recognized transfer mechanisms such as the Standard Contractual Clauses.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or applicable laws. The updated version will be published on this website with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at info@thepadelindustry.com or at:

C.T. Storklaan 605
2285 VV Rijswijk
The Netherlands

For the purposes of applicable privacy legislation, we are the data controller of your personal data.