Refund policy
Returns Policy
We have a 14-day return period. This means that you have up to 14 days after receiving your order to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase. For returns that do not meet these conditions, The Padel Industry reserves the right to deduct up to 100% of the purchase price due to depreciation in value. If the product is damaged or delivered in poor condition, you will receive a full refund of the purchase amount.
To start a return, please contact us at info@thepadelindustry.com. If your return is accepted, you are responsible for creating and paying for your own return shipping label. We recommend sending the parcel by registered or insured mail so that you are covered in the event of loss or damage during transit. Items returned without first submitting a return request will not be accepted, and any related costs will be borne by the customer.
For any questions regarding returns, you can always contact us at info@thepadelindustry.com.
Damages and issues
Please inspect your order immediately upon receipt and contact us straight away if the item is defective, damaged, or if you received the wrong item. This allows us to assess the issue and resolve it as quickly as possible.
Exceptions / non-returnable items
Certain items cannot be returned, including padel balls, accessories, and personalized products such as special orders or customized items. We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please feel free to contact us if you have any questions about whether a specific item is eligible for return.
Unfortunately, we cannot accept returns of gift cards.
Exchanges
The fastest way to receive the item you want is to return the item you currently have. Once the return has been accepted, you can place a new order for the desired item.
Refunds
We will notify you once we have received and inspected your return and will let you know whether the refund has been approved.
If the refund is approved, the amount will automatically be refunded to your original payment method. Please keep in mind that it may take some time for your bank or credit card provider to process and post the refund.